HELP
At honey&gazelle Design Studio, we take pride in producing affordable and quality products, as well as building warm and lasting relationships with our customers. We hope to bring some happy cheer into your home and office! Click on the button below to talk to us, and we'll be right with you. Read on to find out more about payment methods, shipping, and the return and exchange policy.
PAYMENT METHODS
Our store accepts payment through PayPal and most major credit cards such as Visa, Mastercard, and American Express.
However, if you do not own the above mentioned credit cards, you may still purchase your desired items via direct bank transfer at our Carousell store. This option is only available for Singapore-based customers.
However, if you do not own the above mentioned credit cards, you may still purchase your desired items via direct bank transfer at our Carousell store. This option is only available for Singapore-based customers.
SHIPPING
Processing Information
All purchases will be shipped via Singpost (Singapore's national postal service). Upon placing an order, please allow 1-3 business days for us to process and produce your item. If you are purchasing an item as a gift, do let us know in the "message" box during the checkout process if you would like us to include a gift note and what it should read.
Please check that your shipping address is accurate. We are not responsible for items shipped to an incorrect address.
Local Orders
Local postage takes between 3-5 working days while local registered mail will reach you in 2-3 working days.
International Orders
International orders would usually take 2-4 weeks to arrive once shipped. Once your order has been shipped, you will receive an email with more information.
Please note that we are unable to give you an exact date of delivery, as it greatly depends on the postal service.
Custom Charges and Sales Tax
Please note that there may be additional customs charges, fees, or taxes when you receive your item. These charges are not included in the price of shipping, and are your responsibility. The additional charges are decided by the country that you are living in.
We will mark all purchases as "merchandise".
Shipping Charges
Our items will be packed and shipped in a padded envelope. We do our best to ensure that your items will reach you in pristine condition. For both local and international shipping, your shipping charges will be calculated based on the weight of your purchased items to ensure fair and reasonable shipping fee.
Singapore // Standard Mail
Please drop us an email (RE: Registered Mail), if you require registered mail services.
A confirmation email and an invoice of S$2.50 for the registered mail charge will be sent to you shortly.
0grams to 150grams - S$1.50
151grams to 300grams - S$2.00
301grams to 400grams - S$2.50
INTERNATIONAL (All international orders will be shipped via registered mail service)
Malaysia // Standard Registered Mail
0grams to 200grams - S$2.40
201grams to 300grams - S$3.50
301grams to 400grams - S$4.60
Japan, USA, Europe, Africa, Australia, New Zealand // Standard Registered Mail
0grams to 120grams - $7.40
121grams to 220grams - S$10.90
221grams to 320grams - S$14.40
321grams to 420grams - S$17.90
All purchases will be shipped via Singpost (Singapore's national postal service). Upon placing an order, please allow 1-3 business days for us to process and produce your item. If you are purchasing an item as a gift, do let us know in the "message" box during the checkout process if you would like us to include a gift note and what it should read.
Please check that your shipping address is accurate. We are not responsible for items shipped to an incorrect address.
Local Orders
Local postage takes between 3-5 working days while local registered mail will reach you in 2-3 working days.
International Orders
International orders would usually take 2-4 weeks to arrive once shipped. Once your order has been shipped, you will receive an email with more information.
Please note that we are unable to give you an exact date of delivery, as it greatly depends on the postal service.
Custom Charges and Sales Tax
Please note that there may be additional customs charges, fees, or taxes when you receive your item. These charges are not included in the price of shipping, and are your responsibility. The additional charges are decided by the country that you are living in.
We will mark all purchases as "merchandise".
Shipping Charges
Our items will be packed and shipped in a padded envelope. We do our best to ensure that your items will reach you in pristine condition. For both local and international shipping, your shipping charges will be calculated based on the weight of your purchased items to ensure fair and reasonable shipping fee.
Singapore // Standard Mail
Please drop us an email (RE: Registered Mail), if you require registered mail services.
A confirmation email and an invoice of S$2.50 for the registered mail charge will be sent to you shortly.
0grams to 150grams - S$1.50
151grams to 300grams - S$2.00
301grams to 400grams - S$2.50
INTERNATIONAL (All international orders will be shipped via registered mail service)
Malaysia // Standard Registered Mail
0grams to 200grams - S$2.40
201grams to 300grams - S$3.50
301grams to 400grams - S$4.60
Japan, USA, Europe, Africa, Australia, New Zealand // Standard Registered Mail
0grams to 120grams - $7.40
121grams to 220grams - S$10.90
221grams to 320grams - S$14.40
321grams to 420grams - S$17.90
RETURNS & EXCHANGES
Returns
As a design studio founded on happiness, we hope that you will be pleased with your purchase. If you are not satisfied, please send us an email regarding your intention to return your purchased item and proceed to return it within 5 business days. Kindly note that returned items must be unused with its original packaging unopened. You will be responsible for the shipping charges incurred. A refund of your purchase, excluding shipping costs, will be issued after we receive your item.
Exchanges
If an item is damaged during delivery, it will be replaced by us. However, please note that shipping charges will be borne by you. Do contact us as soon as possible with photos of the damaged item and damaged package with the label showing. All items leave our studio in pristine condition and thus, we would require proof of damage for dispute with the postal service.
Missing Packages
Missing orders will be replaced upon verification; the new shipping charges will be absorbed by us. We will not refund for any late delivery or missing packages. If a package is missing but marked as delivered, we are not responsible.
As a design studio founded on happiness, we hope that you will be pleased with your purchase. If you are not satisfied, please send us an email regarding your intention to return your purchased item and proceed to return it within 5 business days. Kindly note that returned items must be unused with its original packaging unopened. You will be responsible for the shipping charges incurred. A refund of your purchase, excluding shipping costs, will be issued after we receive your item.
Exchanges
If an item is damaged during delivery, it will be replaced by us. However, please note that shipping charges will be borne by you. Do contact us as soon as possible with photos of the damaged item and damaged package with the label showing. All items leave our studio in pristine condition and thus, we would require proof of damage for dispute with the postal service.
Missing Packages
Missing orders will be replaced upon verification; the new shipping charges will be absorbed by us. We will not refund for any late delivery or missing packages. If a package is missing but marked as delivered, we are not responsible.
COPYRIGHT
© All artwork is sold for personal use only and may not be sold, reproduced, or used in any commercial exchange. Images are permitted for use on blogs and social media, but must be attributed to honey&gazelle Design Studio. All copyrights of the designs are retained by honey&gazelle Design Studio.