Frequently Asked Questions
GENERAL
What services do you provide?
honey&gazelle Design Studio designs and produces ‘paper with personality’. We pride ourselves on designing paper products with unique twists as our bid to bring paper back into our increasingly digital lives. Please go to Store to view our retail line.
We work with individuals and companies on three main aspects: custom design, event styling, and corporate branding and marketing. Please go to Studio for more information.
We work with individuals and companies on three main aspects: custom design, event styling, and corporate branding and marketing. Please go to Studio for more information.
How long does my order take to ship?
Upon placing an order, please allow 1-3 business days for us to process and produce your item. If you are purchasing an item as a gift, do let us know in the "message" box during the checkout process if you would like us to include a gift note and what it should read.
Please check that your shipping address is accurate. We are not responsible for items shipped to an incorrect address.
Local Orders
Local postage takes between 3-5 working days* while local registered mail will reach you in 2-3 working days.
International Orders
International orders would usually take 2-4 weeks* to arrive once shipped. Once your order has been shipped, you will receive an email with more information.
*Please note that we are unable to give you an exact date of delivery, as it greatly depends on the postal service.
For more information on Shipping, please see here.
Please check that your shipping address is accurate. We are not responsible for items shipped to an incorrect address.
Local Orders
Local postage takes between 3-5 working days* while local registered mail will reach you in 2-3 working days.
International Orders
International orders would usually take 2-4 weeks* to arrive once shipped. Once your order has been shipped, you will receive an email with more information.
*Please note that we are unable to give you an exact date of delivery, as it greatly depends on the postal service.
For more information on Shipping, please see here.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes! We ship to most countries in the world. However, if you're unable to find your desired country upon check out, kindly email us and we'll be most happy to assist you with your order.
HOW CAN I PAY?
Our store accepts payment through PayPal and most major credit cards such as Visa, Mastercard, and American Express.
However, if you do not own the above mentioned credit cards, you may still purchase your desired items via direct bank transfer at our Carousell store. This option is only available for Singapore-based customers.
However, if you do not own the above mentioned credit cards, you may still purchase your desired items via direct bank transfer at our Carousell store. This option is only available for Singapore-based customers.
IS MY TRANSACTION SECURE?
We take precautions to protect the information you provide. When you submit sensitive information such as credit card data via the website, rest assured that your information is protected by an industry standard SSL/TLS connection, with a minimum of 128-bit encryption. This is to ensure that your personal data and credit card data is safe during the payment process. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
Returns
As a design studio founded on happiness, we hope that you will be pleased with your purchase. If you are not satisfied, you may drop us an email to update us with your intention to return your purchase item, and proceed to return it within 5 business days. Kindly note that returned items must be unused with its original packaging unopened. You will be responsible for the shipping charges incurred. A refund of your purchase, excluding shipping costs, will be issued after we receive and verify your item.
Exchanges
If an item is damaged during delivery, it will be replaced by us. However, please note that shipping charges will be borne by you. Do contact us as soon as possible with photos of the damaged item and damaged package with the label showing. All items leave our studio in pristine condition and thus, we would require proof of damage for dispute with the postal service.
Missing Packages
Missing orders will be replaced upon verification; the new shipping charges will be absorbed by us. We will not refund for any late delivery or missing packages. If a package is missing but marked as delivered, we are not responsible.
As a design studio founded on happiness, we hope that you will be pleased with your purchase. If you are not satisfied, you may drop us an email to update us with your intention to return your purchase item, and proceed to return it within 5 business days. Kindly note that returned items must be unused with its original packaging unopened. You will be responsible for the shipping charges incurred. A refund of your purchase, excluding shipping costs, will be issued after we receive and verify your item.
Exchanges
If an item is damaged during delivery, it will be replaced by us. However, please note that shipping charges will be borne by you. Do contact us as soon as possible with photos of the damaged item and damaged package with the label showing. All items leave our studio in pristine condition and thus, we would require proof of damage for dispute with the postal service.
Missing Packages
Missing orders will be replaced upon verification; the new shipping charges will be absorbed by us. We will not refund for any late delivery or missing packages. If a package is missing but marked as delivered, we are not responsible.
Do you have a physical store?
No, we do not have a physical store at the moment. We do, however, participate in various Art Markets frequently. You can check out our schedule on our Calendar of Events to find out our latest whereabouts! We can't wait to meet you!
Do you do collaborations?
Definitely! We are always open to new ideas and would love an opportunity to work with like-minded individuals. Contact us at [email protected] to discuss how we can work together.
STORE
AM I ABLE TO ORDER A PRODUCT THAT IS OUT OF STOCK?
Products that are sold out or discontinued will be stored at The Vault. Though the products are currently unavailable, if you are keen in purchasing any of them, kindly contact us to register your interest. Who knows, we may just bring them back!
did you design all these?
Yes we did! Every product you see on our website is lovingly designed and created by us. We hope you love our products as much as we do!
Do you accept wholesale/consignment orders?
Yes, we do take in wholesale and consignment orders. Contact us at [email protected] with subject "Wholesale/Consignment", as well as your store details to discuss how we can work together.
How often do you release new products?
We release new products monthly! Join our mailing list to get first hand information and enjoy special treats from time to time!
STUDIO // GENERAL
how much time is needed for custom design orders?
The time needed depends greatly on the type and amount of customisation done. You may want to plan ahead and give yourself ample time if you want a Bespoke design. For example, customising an invite from our Ready Made collection would take a much shorter time as compared to designing a completely new invite. If you have at least 6 months ahead of your event, customising a Bespoke design will not be a problem. But if you only have 1 month to work with, it is safer to opt for a design from our Ready Made collection.
Upon receiving your order, we will take 3 - 7 business days to process your order. After which the normal production time is 10 business days upon confirmation of artwork for designs in the Ready Made Collection. Customisable designs will take about 3-4 weeks, and 4-6 weeks for Bespoke designs.
Check out our Studio page for more information on the different types of Custom Design orders.
Upon receiving your order, we will take 3 - 7 business days to process your order. After which the normal production time is 10 business days upon confirmation of artwork for designs in the Ready Made Collection. Customisable designs will take about 3-4 weeks, and 4-6 weeks for Bespoke designs.
Check out our Studio page for more information on the different types of Custom Design orders.
HOW DO I CONTACT YOU FOR CUSTOM ORDERS?
To help us understand your requests better, kindly fill in the Request Forms found on each category page. You can also send us an email if you have any questions. As you are filling in the Request Form, we ask of you to be as specific and detailed as you can so that we can truly know your preferences! You may include picture references and colour codes as well! Kindly understand that while we will do our best to match your expectations, we will be unable to replicate someone else's designs.
DO ALL YOUR PRODUCTS, INCLUDING CUSTOM WORKS, HAVE YOUR LOGO ON THEM?
We love our work! You will find our logo on every product listed in our store. For custom design orders from the Readymade Collection, our logo can be found at the back of the product. A fee of $50 will be imposed for removing our logo. Bespoke products and all branding and marketing collaterals will not have any our logos.
CAN I CUSTOMISE AN ART PRINT OR WEDDING INVITES IN MANDARIN?
We are trained in Chinese calligraphy and we are more than happy to customise any of your stationery wording in Mandarin, as long as you are happy to do the spell-checking! Drop us an email and we can discuss further.